Refund policy

30‑Day Free Return & Refund Policy

We stand behind every seat cover we make. If something isn’t right, we make it right — fast and without hassle. You have 30 days from delivery to request a return or exchange, and we cover the return shipping on all eligible items.


Eligibility

To qualify for a return:

  • The item must be in new, unused condition

  • No stains, damage, or signs of installation

  • Original packaging included when possible

Custom or made‑to‑order items may qualify for exchanges depending on the situation. We always work with you.


Shipping Costs on Returns

  • Standard shipping is free.

  • Expedited and Two‑Day shipping charges are non‑refundable once an order has shipped, unless the delay or issue was caused by our mistake.

This ensures fast‑shipping upgrades are refunded only when we are at fault.


Refunds

Once your return arrives and passes inspection:

  • Refunds go back to your original payment method

  • Processing typically takes 3–5 business days

We’ll notify you as soon as your refund is issued.


How to Start a Return

Email us at candcsewingteam@gmail.com with:

  • Your order number

  • The item you want to return

  • A quick note about the issue

We’re a small shop, and we respond quickly. You’ll always talk to a real person who’s here to help.